Q18. When would I need to contact my agent?"
You should contact your agent if you change your telephone number or mailing address. Also, if you have any changes to your mortgage. This is especially important if you escrow your premium payments. If you increase the value of your home by adding on or remodeling, you may need to increase your coverage amount. If you think you may have a claim, call your agent immediately. You should not make any repairs, other than those necessary to prevent further loss, until you speak with your agent. It is a good idea to call your agent if you receive anything in the mail that you do not understand concerning your insurance. We are here to help!
More Information:
We cannot emphasize this enough, "Contact us with changes!". We do not have access to your mortgage information or escrow information, we depend on you to tell us about changes. Do not rely on your lender to contact us with changes. Very few lenders have a system in place to notify the insurance agent of changes. Incorrect information on a policy almost always leads to problems eventually, even cancellation.
If you have a change of address, phone number, or mortgage, use the link below to e-mail us.
*Please note, we cannot make any changes to your policy, other than those listed above, based solely on a communication via e-mail.